SMARTTILE · SERVICEAUTOMATE™ · LUCIDCHARTBETA

A site's network, drawn in Lucidchart from inventory

One click on a location turns the devices SmartTile knows about into a new, editable Lucidchart document — laid out by device role and coloured by live status at the moment of export. BETA: the connection is held by SmartChoice, not by each customer.

SmartTile integrates with
Lucidchart (Lucid Software) through the Lucid REST API — Standard Import (.lucid) document creation — over one OAuth 2.0 connection that SmartChoice authorizes for the SmartTile server.
How SmartTile automates it
SmartTile builds a Lucid Standard Import file from the location's devices, places each in a column by role, colours it by status, attaches its IP, vendor, model, serial and circuit as shape data, creates the document and opens it.
Category
ServiceServiceAutomate™

Nobody enjoys drawing a site diagram, and the one in the binder is always a rack behind. SmartTile already knows every device at a location — what it is, its addresses, its circuit and whether it is up. The Lucid export hands that to Lucidchart as a finished starting point, so an engineer edits a drawing instead of starting from a blank canvas.

What the export builds

Laid out by role

Nine columns, left to right: ISP circuit (drawn as a cloud), router, firewall, switch, access point, server, camera, phone, other. Role is inferred from each device's category, name, vendor and model.

Coloured by status

Green up, red down, amber critical, grey pending, white unmonitored — the state SmartTile saw at the moment of export.

Data on every shape

Each shape carries IP, gateway, status, vendor, model, serial, circuit, internet type and round-trip time as Lucid shape data, ready for Lucid's own data-linking and filtering.

Where it is and who can use it

  1. Locations page → a location's Open in Lucid button, or the Lucid button in the location's diagram view.
  2. SmartTile builds the file, calls Lucid, and opens the new document titled SmartTile — <location> in a new tab.
  3. The button is greyed out, with the reason as its tooltip, when the company is not entitled or the Lucid connection is not authorized.
RequirementDetail
Entitlementlucid_enabled plus integrations — included in the Automate package, off in the others
Lucid connectionOne OAuth authorization for the server, done by SmartChoice (scopes: document content, profile, offline access)
Where the document livesIn the Lucid account that authorized the connection, optionally in a set folder
BETA — what that means here. The export works end to end in code, but it runs over a single SmartChoice-held Lucid connection; customers do not yet connect their own Lucid account, and each click creates a new snapshot document rather than updating an existing one. Ask SmartChoice before relying on it.
SmartChoice · SmartTile ServiceAutomate™ — LucidchartPage 1 of 2
SMARTTILE · SERVICEAUTOMATE™ · LUCIDCHART — EXACTLY WHAT SMARTTILE SENDS, AND WHAT IT DOES NOT DO

Exactly what SmartTile calls (api.lucid.co)

POST/oauth2/tokenAuthorization-code exchange and token refresh
POST/documents (multipart, x-application/vnd.lucid.standardImport)Create the diagram from the Standard Import file
POST/documents (JSON: title, product=lucidchart)Fallback: create an empty titled document if the import is rejected

What goes into the file

From the location's inventory

Device name (or SNMP system name), role, status, public IP, gateway, vendor, model, serial number, circuit id, internet type and last round-trip time.

Nothing secret

No credentials, SNMP communities, API tokens or configurations are placed in the Lucid file — only the inventory fields above.

Control

Per-company entitlement

The export route refuses a company without lucid_enabled; the button says why.

Status check first

The Locations page asks the server whether the company is entitled and the connection is authorized before enabling the button.

Admins only for the connection

The OAuth start and status endpoints require an admin or superadmin session.

Straight answers

QuestionAnswer
“Can we connect our own Lucid account?”Not today. The connection is one per SmartTile server, authorized by SmartChoice.
“Does the Lucid diagram stay in sync?”No. Each export is a snapshot; export again for a fresh one.
“Is this the same as SmartTile's own diagrams?”No. SmartTile's built-in network diagrams are separate and live; the Lucid export is an editable copy for Lucid users.
“Will it overwrite our drawing?”Never. It always creates a new document.
Start from the network you have, not a blank canvas.
SmartChoice · smarttile.smartchoiceus.com · (800) 217-3096, 24×7 · verified 2026-09-28Page 2 of 2