SMARTTILE · DEVICEAUTOMATE™ · MICROSOFT TEAMS · PAID ADD-ONBETA

Teams Rooms, phones and calling, measured — with triggers you build

A paid add-on, switched on per company by SmartChoice. One Entra app registration lets SmartTile's agent read Microsoft Graph every hour: Teams devices and their health, call records, PSTN usage and spend, call quality, Teams Phone users and usage analytics — plus threshold rules your admins build themselves.

SmartTile integrates with
Microsoft Teams in a Microsoft 365 tenant — Microsoft Graph (v1.0, and beta for Teams devices) with application permissions on a per-company Entra ID app registration: tenant ID, client ID and a client secret. Read-only.
How SmartTile automates it
Hourly sync of Teams devices (+health, activity), call records with failures and per-call quality, PSTN calls and charges, Phone users and usage reports; device offline / online / health events with an optional ITSM ticket; customer-built rules fire e-mail, ticket or alert once per window.
Category
DeviceDeviceAutomate™

Teams calling lives in the Teams admin center, not on the NOC's screen — so a dead room panel, a run of dropped calls or a spike in international PSTN minutes is noticed late. SmartTile reads the tenant through Microsoft Graph with read-only application permissions, stores it per company, and lets the customer set their own thresholds. Paid add-on: a SmartChoice super admin enables it per company. BETA: running on SmartChoice's own tenant; each customer's first connection is proven with Test connection.

What the Teams connection gives you

Teams devices

Rooms, panels, phones and displays: model, serial, signed-in account, health, connection, Teams and firmware versions, peripherals. Offline, online, health changed, new and removed events per sync.

Calls and PSTN

Call records rolled up per day and per user — calls, minutes, failed calls (only where sessions were checked) — and PSTN legs with destination, number and charge.

Call quality

Per call leg: packet loss each way, jitter, round trip, wired or Wi-Fi, local and public IP, mic and speaker. A leg is poor above 1% loss, 30 ms jitter or 300 ms round trip.

Phone users & usage

Users with Phone System or a calling plan and their numbers. With the optional permissions: per-user last activity, calls, meetings, chats and clients used, and meetings with join / leave.

Rules you build

12 metrics — device offline or inactive, user inactive, packet loss, failed-call rate, dropped calls, after-hours, international and unknown PSTN, PSTN spend, call-volume spike, meeting drop — 6 starter templates and a 7-day dry run.

One event per window

A rule fires e-mail, a ticket in your ITSM system and/or an alert, once per rule per window with every match grouped, and at most 20 events per company per hour. Every rule starts switched off.

How it goes live

  1. entra.microsoft.com as a Global Administrator → App registrations → New registration "SmartTile Teams", this directory only.
  2. Copy the Application (client) ID and Directory (tenant) ID from Overview.
  3. API permissions → Microsoft Graph → Application permissions: TeamworkDevice.Read.All, CallRecords.Read.All, User.Read.All, Organization.Read.All (+ optional Reports.Read.All, OnlineMeetings.Read.All) → Grant admin consent.
  4. Certificates & secrets → New client secret (up to 24 months) → copy the Value at once.
  5. SmartTile: DeviceAutomate → Microsoft Teams → Test connection ticks each permission → Save → switch Teams sync on for the company.
SwitchDefault
Paid add-on (super admin, Companies → Entitlements → Add-ons)Off per company
Teams platform switch (super admin)Off — ships off
Teams sync for this companyOff
Device-offline tickets (platform + company)Off — events still recorded
Each ruleOff until turned on
The client secret is encrypted at rest and never shown again; the card warns 30 days before the expiry you record, and Replace secret tests the new one first.
SmartChoice · SmartTile DeviceAutomate™ — Microsoft Teams (Phone & Devices)Page 1 of 2
SMARTTILE · DEVICEAUTOMATE™ · MICROSOFT TEAMS (PHONE & DEVICES) — WHAT SMARTTILE READS FROM MICROSOFT GRAPH, AND HOW IT IS KEPT SAFE

Exactly what SmartTile calls — all reads

POSTlogin.microsoftonline.com/{tenant}/oauth2/v2.0/tokenClient-credentials token, scope graph.microsoft.com/.default
GET/organizationTest connection: tenant name and domain
GETbeta /teamwork/devices (+/health, /activity)Teams devices, health and activity
GET/communications/callRecords (+/sessions)Calls since the last sync, failures and call quality
GET/communications/callRecords/getPstnCallsPSTN legs, destinations and charges
GET/users?$select=…assignedPlans…Teams Phone users and numbers
GET/reports/getTeamsUserActivity… · getTeamsDeviceUsage…Optional: usage per user and per day (D7, D30)
GET/users/{organizer}/onlineMeetingsOptional: meeting details for calls with a join link
Graph throttling (HTTP 429) is waited out and retried. A sign-in or consent failure becomes a plain-English fix — wrong tenant ID, client ID not in the tenant, secret ID pasted instead of the value, expired secret, or the permission that is missing.

Security and control

Secret encrypted

AES-256-GCM at rest, never returned, never logged, never in the transaction log. Tenant and client IDs are identifiers, not secrets.

Walled per company

One connection belongs to one company; every device, call, user, meeting and rule row carries its company and every read is filtered by it.

Paid add-on gate

Without the add-on every write, test and sync answers Paid add-on and the hourly sync skips the company. Only a SmartChoice super admin can grant it; every grant is logged.

Admins only

Company admins, resellers and super admins; users and viewers are refused. Connection and switch changes are written to the transaction log.

No false alarms

A failed or empty device read yields no events; after a restart the first sync only records inventory — no event, no ticket, no rule fires.

Preview before it fires

Test any rule against the last 7 days — nothing is written or sent — before switching it on.

Common questions

QuestionAnswer
Where do tickets go?Through the company's ticket routing to its ITSM system — Kaseya (Autotask, BMS), Freshservice, ServiceNow, Jira Service Management, Rev.io, HaloPSA, ConnectWise PSA, Zendesk, NinjaOne, ManageEngine, Ivanti, Freshdesk.
Are Teams devices SmartTile devices?Not yet — they live on the Teams card (Devices, Calls, Call quality, Phone users, Events, Analytics, Rules) and are checked hourly, not every minute.
The room panel that went dark and the 2 a.m. international call — on your screen before anyone has to report them.
SmartChoice · smarttile.smartchoiceus.com · (800) 217-3096, 24×7 · verified 2026-10-06Page 2 of 2